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Viva Villahermosa Hotel Privacy Policy in Mexico

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Viva Villahermosa Hotel's Privacy Policy

Privacy Policy Hotel in Mexico

IMPULSORA TURÍSTICA DE TABASCO, S.A. DE C.V.
HOTEL VIVA VILLAHERMOSA
PRIVACY NOTICE



In Hotel Viva Villahermosa we know how important it is for you to know how we will treat your personal data and we are aware that by using our services you entrust us with such data and we understand the responsibility that this implies, so we will strive to care for and protect your information.

In that sense and in order to let you know how we treat your personal data and in compliance with the Law, we provide you with the following Privacy Notice, with the purpose of letting you know what data we collect, why we request them, how you can update them and even delete them, among other things.

The personal data of minors or incapacitated persons in terms of the Law, may only be provided by the parent or guardian and will be protected under strict security measures. If you are a minor or incapacitated person in terms of the Law, you should not provide us with your personal data without the prior, express and written consent of the person who exercises parental authority or guardianship over you.


1.- IDENTITY AND ADDRESS OF THE "RESPONSIBLE".


Impulsora Turística de Tabasco, S.A. de C.V. as operator of the hotel commercially known as Viva Villahermosa and of all its consumption centers (points of sale) (hereinafter simply the "RESPONSIBLE") with address at Liverpool 133, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City, is responsible for the treatment of your personal data (hereinafter simply the "DATA") and the information collected from the owners of the "DATA" (hereinafter simply the "OWNERS" or the "OWNER") which will be treated in a strictly confidential manner.


2.- PERSONAL DATA THAT WILL BE REQUIRED.


Impulsora Turística de Tabasco, S.A. de C.V., will be responsible for collecting, using and protecting the following "DATA", either verbally, in writing, or through electronic means, in accordance with the purposes for which the "HOLDER" grants his consent, being the latter responsible for the veracity of the same:

a) - Full name.
b).- Place and date of birth.
c) Nationality.
d).- Age.
e).- Marital status.
f).- Address.
g).- Proof of Tax Status.
h).- CURP
i).- E-mail address.
j) Telephone number(s).
k).- Official Identification with photograph (INE, passport, professional card, ID, driver's license).
l) - Bank card number (credit or debit card), as well as expiration date and security code.
m) - License plates of your car, if you park it at the hotel.
n) If your stay is covered by your company: name of your company, position you hold in that company and proof of tax status of your company.
3.- SENSITIVE DATA.


The "RESPONSIBLE" will collect and process certain sensitive "DATA", that is, those that may reveal aspects such as racial or ethnic origin, present or future state of health, genetic information, religious, philosophical and moral beliefs, union membership, political opinions and sexual preference, and the "RESPONSIBLE" undertakes that all sensitive "DATA" will be treated with strict security and confidentiality.

Derived from the COVID-19 pandemic, data concerning your health condition will be collected with the sole purpose of achieving your health protection and that of the rest of the people who are in the aforementioned hotel, keeping such information for the time necessary to fulfill the purposes of this "NOTICE" (hereinafter simply the "NOTICE"), in accordance with the provisions of Article 10 sections V and VI of the Federal Law on Protection of Data Held by Private Parties (hereinafter simply the "LAW").

4.- PURPOSES OF THE TREATMENT OF PERSONAL DATA.


The "DATA" obtained will be used for the following purposes, taking into consideration that some of these purposes will proceed until you are our guest:


I.- Primary or necessary purposes:


a).- Verify your identity and information.
b) - To update your information in our database.
c).- To analyze your economic capacity to cover our services.
d).- Identify you and/or register you as a client or user of our site.
e).- To carry out, if necessary, investigations in order to verify through third parties hired for this purpose, the veracity of the information you provide us.
f) - Provide the requested services and inform you about changes in them.
g) - Internal reports of the different areas of the aforementioned hotel for statistical purposes.
h) - Payment of services on a one-time basis or scheduling of service payments.
i) - Issuance of invoices.
j) - Video surveillance within our facilities (common areas) for your safety, that of other guests and staff that is within them.
k).- Keeping your information for compliance with legal provisions and requirements of various authorities and / or regulatory bodies.
l) - Compliance with provisions on the prevention of Money Laundering.
m) - Attend to your doubts, complaints, clarifications, claims and suggestions as a guest.
n).- To know your needs in order to adequately provide you with the services.
o).- Evaluate the quality of the services provided by the hotel.
p).- Provide personal attention through different electronic means of communication such as email, telephone, chat, WhatsApp, among others.
q) - To keep a history of the use of our services, which includes a physical or electronic record of your stays, consumptions, payment of the same, channel through which you booked.


II.- Secondary or accessory purposes:


a) - To inform you about new services, products or events related to the previous ones.
b) - To send you by various means our promotions, newsletters, news, thanks, congratulations.
c).- To comply with obligations related to the services.
d).- To carry out quality and satisfaction surveys to evaluate the quality of our services and our products.
e).- Invite you to participate in our events or campaigns.
f).- To advertise in social networks, media and information, newspapers or magazines.
g).- To offer you any of our services and, if applicable, our products.
h) - For marketing, commercial prospecting, statistical and historical purposes.
i).- To elaborate service usage analysis, market segmentation, statistics, records and information analysis.
j) - Use of images in advertising and support media, corporate image, marketing, advertising campaigns, videos, photography and publications in any media.


The "DATA HOLDER" of the "DATA" has the right to oppose the use of his/her "DATA" for the aforementioned secondary or accessory purposes. In case he/she wishes to exercise this right, the "DATA HOLDER" must do so according to the procedure established in number 5 (five) of this "NOTICE", within 5 (five) business days following the date on which this "NOTICE" has been made available to him/her, in order for the "RESPONSIBLE PARTY" not to treat his/her "DATA" for such purposes. Otherwise, it will be understood that the "OWNER" agrees and consents to the processing of his/her "DATA" for each and every one of the purposes listed above. It is worth mentioning that the above is without prejudice to the provisions of Article 26 of the "LAW" and other applicable provisions.

The refusal to use your "DATA" for secondary or accessory purposes will not be a reason for us to deny you our services.


5.- OPTIONS OR MEANS OFFERED BY THE DATA CONTROLLER TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.


The "OWNER" of the "DATA" to limit the use or disclosure of the same, shall send an email to the email address hernandeza@ostar.com.mx through which he/she will request the limitation of the use or disclosure in question, through which he/she may request to be included in the internal exclusion lists of not to contact for promotional and marketing purposes. The "OWNER" of the "DATA" to avoid unwanted advertising, may also register in the Public Registry of the Federal Consumer Protection Agency (REPEP) by entering the following link http://repep.profeco.gob.mx/, in which case there is a possibility that you may not have access to potential additional benefits with our secondary purposes.

6.- MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (ARCH RIGHTS).


Based on the "LAW", the "OWNER" of the "DATA" has the right to Access ("ACCESS") to the data held by the "RESPONSIBLE", as well as to the details of its processing. He/she also has the right to rectify ("RECTIFICATION") them in case they are incomplete or inaccurate, to cancel ("CANCELLATION") them as stipulated in the "LAW" itself and to OPPOSE ("OPPOSITION") to the processing of the same.

To exercise the aforementioned rights, the "OWNER" of the "DATA" or his legal representative, as the case may be, must send a request in writing to hernandeza@ostar.com.mx or by written notification to the legal department located at Liverpool 133, Col. Juárez Alcaldía Cuauhtémoc, C.P. 06600, from Monday to Friday from 09:00 hours to 18:00 hours, specifically stating that he/she wishes to exercise his/her ARCO rights. Such request (free writing) must contain the requirements referred to in article 29 of the "LAW", that is to say:

a).- Name of the "OWNER" and address or other means (e.g. email) to communicate the response to your request.
b) - Documents proving the identity or, if applicable, the legal representation of the "OWNER".
c) - Clear and precise description of the "DATA" with respect to which you intend to exercise any ARCO right.
d) - Any other element or document that facilitates the location of the "DATA".
e) - In case of requests for rectification of "DATA", the holder shall indicate, in addition to what is indicated in the previous paragraphs of this section, the modifications to be made and shall provide the documentation supporting his request.

If the information provided by the "OWNER" in his request is not sufficient or is erroneous to be able to comply with his request, or if the necessary documents are not provided, the "RESPONSIBLE" may request the "OWNER" the information and/or documentation necessary to process his request in accordance with article 96 of the Regulations of the "LAW", and the "OWNER" will have 10 (ten) business days to comply with the requirement of the "RESPONSIBLE". In turn, the "RESPONSIBLE" shall communicate to the "OWNER" within a maximum period of 20 (twenty) business days from the date of receipt of the request for access, rectification, cancellation or opposition, the determination adopted, so that, if appropriate, the same is made effective within 15 (fifteen) business days following the date on which the response is communicated. Pursuant to Article 33 of the "LAW", the aforementioned terms may be extended once for an equal period of time, provided that the circumstances of the case so justify.

When the "OWNER" exercises the right of "ACCESS", such obligation on the part of the "RESPONSIBLE" shall be deemed fulfilled when the "DATA" is made available to the "OWNER", or by issuing simple copies or electronic documents that will be sent to the "OWNER" to the e-mail address indicated in the request.

The "RESPONSIBLE" may deny access to the "DATA" or to carry out the rectification or cancellation or grant the opposition to the processing thereof in the cases referred to in article 34 of the "LAW". The "RESPONSIBLE PARTY" will not be obliged to cancel the "DATA" of the "OWNER", under the assumptions established in article 26 of the "LAW".

If the "OWNER" of the data requires clarification on the procedure and requirements for the exercise of the ARCO rights, he/she should send an e-mail to the address hernandeza@ostar.com.mx.


REVOCATION OF CONSENT.


The "DATA HOLDER" has the right to revoke at any time the consent he/she has given us for the treatment of his/her "DATA", as established in article 8 of the "LAW", for which he/she must send a written request to the e-mail address hernandeza@ostar.com.mx, or by written notification to the address Liverpool 133, Col. Juárez, Alcaldía Cuauhtémoc, C.P. 06600, Mexico City, from Monday to Friday from 9:00 a.m. to 6:00 p.m., clearly detailing the data regarding which you are revoking your consent. At these same addresses, you will be informed about the procedure to follow to attend your request.


8.- PERSONAL DATA OF PERSONS WHO ARE IN A STATE OF INTERDICTION OR INCAPACITY ESTABLISHED BY LAW.


Some of the data we process, may include data of persons who are in a state of interdiction or incapacity established by law, for whose treatment we require the consent of the guardians. In this case, the exercise of ARCO rights may be carried out through whoever exercises the guardianship or representation of the incapacitated or declared in a state of interdiction.
9.- SECURITY MEASURES.


The "RESPONSIBLE PARTY" knows and recognizes the value of its "DATA", and therefore has implemented security measures to try to avoid its use for purposes other than those authorized, as well as to try to avoid its alteration, loss, theft or access by third parties. These measures include the use of specialized computer programs, staff training and the adoption of internal data protection policies.


10.- TRANSFER OF PERSONAL DATA.


The "RESPONSIBLE PARTY" may carry out national or international data transfers without the consent of the "OWNER" under the terms of the provisions of Article 37 of the "LAW" and in compliance with Article 69 of its Regulations.


11.- USE OF COOKIES.


A cookie is a file that is downloaded to your computer when you access certain web pages. In this sense, we use cookies to improve our services, show you advertising related to your browsing preferences and the content of your previous visits, maintain active sessions, as well as to register the traffic coming from the redirection of other sites. When you revisit the "RESPONSIBLE" website, cookies allow us to customize our content according to your preferences.

It should be noted that the "RESPONSIBLE" website does not use or store cookies to obtain personally identifiable data from the "OWNER's" computer with respect to data that was not originally sent as part of the cookie. While it is true that, although most browsers accept cookies, the "OWNER" of the "DATA" can configure his/her browser not to accept them, that is, he/she can disable them by following the procedure of each browser, in which case, he/she should take into consideration that, by disabling them, he/she could limit the operation offered by the platform.


12.- NOTIFICATION OF CHANGES AND/OR UPDATES TO THE PRIVACY NOTICE.


The "RESPONSIBLE PARTY" may at any time modify and/or update this "NOTICE", whether due to legislative or jurisprudential reforms, internal policies or new requirements, the updated version and the one that will apply at all times being the one published on our website hotelviva.com.mx.

When the "RESPONSIBLE PARTY" requires to change its identity, collect additional patrimonial or financial data, change or modify the purposes for which it obtained the "DATA", or modify the conditions of the transfers that may be made pursuant to the provisions of this "NOTICE", it will make available to the "DATA" "OWNERS", a new "NOTICE", through the e-mail address that the "OWNER" has provided to the "RESPONSIBLE PARTY" or through the "RESPONSIBLE PARTY's" web page.


ACCEPTANCE OF THE TERMS.


If the "HOLDER" uses the services, it means that he/she has read, understood and accepted each and every one of the points stated above in this "NOTICE". If the "HOLDER" does not agree with all or any of these points, he/she should not provide any personal information or use the services.

In case of any disagreement or complaint about the treatment of your "DATA", you can contact the Institute indicated in the "LAW".


June 21, 2023.